Frequently Asked Questions

Yes! All Comfortwalk summer models are also ideal for use in the water - so you can also use them ideally as bathing shoes for your next vacation!

Yes. They’re built for daily outdoor wear and perform well in light rain and wet conditions. The grip sole helps with traction on different surfaces. For extreme weather or prolonged exposure to water, we recommend dedicated waterproof footwear.

Our barefoot shoes can be used for almost all sports without any problems - the barefoot concept means your feet are not put under unhealthy strain and can therefore drastically minimize your risk of injury!

Yes absolutely! Thanks to the special sole and its advantages, you protect your joints enormously, especially when doing any leg exercises!

Yes! In accordance with the StVO, you can drive your car or bike without any problems. The non-slip sole provides additional safety against slipping on all pedals.

Our barefoot slippers are made for the barefoot experience at home - even on cold days! The slippers are not suitable for hiking.

The Purestep barefoot shoes are ideal for hiking trips and new adventures in nature. Especially because of their flexibility, they excel in a wide variety of terrain!

The intentionally thin sole makes the barefoot feeling really possible - when you go for a walk in the forest, you can feel the nature beneath your feet intensely but pleasantly!

For an optimal feeling, barefoot shoes should fit a little closer to the foot - the material adapts comfortably and sizes are adjusted to an ideal fit.

Yes, that's completely up to you! You can enjoy all the health benefits with or without socks. Choose the variant that you feel most comfortable with.

The best way to contact our customer service is via email.

We ask for your patience. Our customer service usually responds within 24 hours. Please do not write multiple emails as this can push your request to the back of the queue.

We ask you not to write multiple emails. This can lead to complications with the queue and your waiting time will be significantly longer.

Check your spam folder. If you have not yet received an answer, please be patient and do not write multiple emails.

You can easily subscribe by entering your email address. You will receive all exclusive offers, promotions and news conveniently by email.

In order to offer comparatively low prices, purchasing our products is currently only possible via our official online shop.

We sincerely apologize. Please send us a photo that clearly shows the incorrect item. Our customer service will take care of sending the correct item as quickly as possible.

Try a different browser, delete cookies and cache, fill out all contact fields completely, or choose another payment method. Contact us by email if you need help.

All data on our website is fully secured thanks to SSL encryption. We treat all data with the utmost care and transmit it in accordance with data protection law.

All models can be washed at 30°C on a gentle cycle. However, we recommend hand washing for best results. Remove laces and insoles before machine washing.

Yes! You will receive an order confirmation by email immediately after completing your order. If you cannot find it, check your spam folder.

You most likely accidentally gave us an incorrect email address. Contact our customer support and we will send your confirmation to the correct email address.

Contact us immediately by email. As long as your package has not been shipped, we can change your address details. Once dispatched, we cannot change delivery data.

No problem! You can arrange delivery for a different day or collect from a parcel shop. Make sure to collect within the specified period.

Yes. Once your order has been shipped, you will receive a confirmation email with tracking details. You may also receive updates directly from the local delivery carrier. Please make sure your email address is entered correctly at checkout..

For environmental protection, we don't include paper invoices. Contact us by email and we will send you your invoice in PDF form.

Your package is sent from our main warehouse in Switzerland. If unavailable there, it ships directly from our central warehouse to prevent waiting times.

Yes! You will receive a tracking number in your shipping confirmation. It usually takes 1-2 working days for tracking information to be activated.

Contact us by email and we will send you all return information. Please include the return slip we provide. We can only accept unworn, clean, odorless goods in original condition.

Our main warehouse is in China. We ship the majority of orders from our main warehouse and accept returns there.

As a start-up, we are currently unable to cover the full cost of return shipping. We want to reduce delivery routes for environmental reasons.

Credits do not expire - you can redeem them whenever you want.

You have 30 days from the order date, but no later than 14 days after receiving the goods. Please use the correct return address!

Of course! Contact our customer support and tell us your desired size/color directly for quick processing.

Unfortunately, once your order is completed, we cannot make changes for accounting reasons. Only delivery addresses can be changed before shipping.

Track your order status. If already on its way, we recommend paying the invoice to avoid additional costs, or change the invoice date in your Klarna app.

We ship our products worldwide

The best guide is the size charts on our product pages. Our barefoot shoe models have individual fits - stick to the suggestions for perfect fit!

The best guide for this is the size charts on our respective product pages. Our barefoot shoe models are cut differently and have individual fits!

Barefoot shoes should fit a little closer to the foot - it's normal if your shoe seems tight at first! The material adapts comfortably to your foot.

Yes! We pay great attention to the materials used in our barefoot shoes and have consciously chosen 100% vegan versions!

You don't need any special care products! We have used the highest quality materials to ensure longevity without extensive care!

The upper layer is made of synthetic material, the inner layer is made of textile and the sole is made of rubber.

The quick-release fastener saves time and, with stretch laces, represents the best all-round solution. You maintain optimal grip even under high loads!

Open the clip with pliers, place the shoelaces back in the middle and carefully close - done! Use the same method to shorten laces.

Yes! You can find our replacement soles at purestep.co.uk/collections/zubehor. We recommend replacing soles over time as they wear out.

The thin sole makes the barefoot feeling possible - you can feel nature beneath your feet intensely but pleasantly! It's unusual at first but becomes more pleasant.

Yes! Barefoot shoes are ideal for hiking trips. Thanks to flexibility, they excel in various terrain and provide a close connection with nature.

The unique barefoot feeling creates a more intense connection with nature. The flexibility and special sole can relieve various foot, knee, back or joint pain.

The thin sole trains many more muscles, joints, tendons and ligaments. It strengthens foot muscles and develops a healthy, stable and natural gait.

Conventional shoes unnaturally constrict the front of the foot. Our wide toe box offers your toes the space they need, strengthening foot muscles naturally.

Yes! The wide forefoot area and flexible material are ideal for hallux valgus, ensuring pain-free experience and even counteracting the condition by strengthening foot muscles.

The wide forefoot gives your foot freedom to increase motor quality. Strengthening muscles, tendons and ligaments can help with existing foot misalignments!

They can help with foot, knee, hip and back pain. The thin sole promotes dynamic movement and protects joints. IMPORTANT: Discuss with your doctor if you have existing conditions.

Absolutely! The health benefits are perfect for preventing foot misalignment or pain, and promoting your healthy, natural, upright gait!

Yes! If you want to wear different insoles, orthopedic insoles or thick socks, we recommend ordering one size larger.

Yes! They strengthen natural foot muscles and promote healthier movement. They improve blood circulation and optimize foot positioning, helping reduce plantar fasciitis symptoms.

Yes! You can enjoy all health benefits with or without socks. The barefoot feeling is lessened with socks, but choose what's most comfortable for you.

We accept major credit and debit cards (Visa, Mastercard, American Express) and PayPal. Available payment options may vary depending on your location and device and will be shown at checkout.

We offer selected payment options at checkout, including buy now, pay later methods when available. If a pay-later option is available for your order, you’ll see it listed during checkout.

Unfortunately, once your order is completed, we cannot make changes for accounting reasons. You can use the code on your next order if still valid.

First, check your shipping confirmation email for the tracking link. If your tracking hasn’t updated or your parcel is delayed, please contact our support team and include your order number. We’ll investigate with the carrier and help you as quickly as possible.

Yes! All payment data is fully secured with SSL encryption and processed in accordance with data protection laws.

Contact our customer service immediately if you need to change your payment method. We'll do our best to accommodate your request.

Yes! We accept all major international credit cards including Visa, Mastercard, and American Express.

Payment timing depends on your chosen method. Credit and debit cards are charged immediately when your order is placed. If a buy now, pay later option is available at checkout, the payment schedule will be shown there and handled by the provider.

Yes! Select installment purchase via Klarna during checkout to split your payment into convenient monthly installments.

Try another payment method or contact your bank. If issues persist, reach out to our customer service for assistance.