Terms and Conditions
Terms & Conditions — Comfort Walk
Last updated: 12 January 2026
Table of Contents
1. Area of Application
2. Conclusion of Contract
3. Our Standard Resolution Policy (Keep It + 50% Off)
4. Return, Exchange, and Refunds
5. Prices and Payment Terms
6. Delivery and Shipping Conditions
7. Retention of Title
8. Limitation of Liability
9. Liability for Defects (Warranty)
10. Redeeming Promotional Vouchers and Discount Codes
11. Shipping Protection (Optional)
12. Applicable Law — Australian Consumer Law
13. Alternative Dispute Resolution
14. Contact
1. Area of Application
1.1 These Terms & Conditions (“T&C”) of Comfort Walk (“Seller”) apply to all contracts for the delivery of goods concluded with a consumer or business customer (“Customer”) via the Seller’s online shop.
1.2 A “consumer” is any natural person acting outside their trade or profession. A “business customer” is any person or entity acting in a commercial or professional capacity.
1.1 These Terms & Conditions (“T&C”) of Comfort Walk (“Seller”) apply to all contracts for the delivery of goods concluded with a consumer or business customer (“Customer”) via the Seller’s online shop.
1.2 A “consumer” is any natural person acting outside their trade or profession. A “business customer” is any person or entity acting in a commercial or professional capacity.
2. Conclusion of Contract
2.1 Product descriptions in the online shop do not constitute binding offers — they are an invitation to purchase.
2.2 The Customer submits a binding offer by completing the order process and clicking the final checkout button (e.g. “Pay Now”, “Complete Order”).
2.3 The Seller may accept the Customer’s offer within 10 days by sending an order or shipping confirmation by email, dispatching the goods, or requesting payment.
2.4 If the Customer selects PayPal or another third-party payment method, payment processing is carried out by the respective payment provider under their own terms.
2.5 The contract language is English.
2.6 Once an order is submitted, cancellation is generally no longer possible. If you wish to cancel before dispatch, contact us immediately at info@comfort-walk.com. We will attempt to stop the shipment but cannot guarantee this.
2.7 Order processing and contact take place via email. The Customer is responsible for ensuring their email address is correct and that emails from Comfort Walk are not blocked or filtered as spam.
2.1 Product descriptions in the online shop do not constitute binding offers — they are an invitation to purchase.
2.2 The Customer submits a binding offer by completing the order process and clicking the final checkout button (e.g. “Pay Now”, “Complete Order”).
2.3 The Seller may accept the Customer’s offer within 10 days by sending an order or shipping confirmation by email, dispatching the goods, or requesting payment.
2.4 If the Customer selects PayPal or another third-party payment method, payment processing is carried out by the respective payment provider under their own terms.
2.5 The contract language is English.
2.6 Once an order is submitted, cancellation is generally no longer possible. If you wish to cancel before dispatch, contact us immediately at info@comfort-walk.com. We will attempt to stop the shipment but cannot guarantee this.
2.7 Order processing and contact take place via email. The Customer is responsible for ensuring their email address is correct and that emails from Comfort Walk are not blocked or filtered as spam.
3. Our Standard Resolution Policy (Keep It + 50% Off)
3.1 Comfort Walk does not operate a traditional return or refund process. Our standard resolution for all return requests, complaints, and change-of-mind situations is the Keep It offer:
∙ You keep the shoes — no return required
∙ You receive a 50% discount code for your next order
∙ The code is valid for 6 months and applies to all products, including sale items
3.2 This applies to all situations including but not limited to: wrong size selected by the customer, change of mind, style or fit preference, and items purchased during a sale or promotion.
3.3 We do not issue cash refunds or accept physical return shipments as a standard resolution. By placing an order, the Customer acknowledges and agrees to this policy.
3.4 Packages returned to Comfort Walk without prior written authorization will be refused upon arrival and will not be refunded, credited, or returned to the sender. Comfort Walk accepts no liability for unauthorized return shipments.
3.5 Nothing in this section excludes or limits any rights the Customer may have under the Australian Consumer Law.
4. Return, Exchange, and Refunds
4.1 Physical returns are only accepted after contacting info@comfort-walk.com and receiving written Return Authorization. Returns sent without authorization may be refused.
4.2 In cases of a confirmed manufacturing defect, damage upon arrival, or incorrect item sent by the Seller, the Customer must contact us within 48 hours of delivery with photo or video evidence and their order number.
4.3 In such confirmed cases, the Seller may at its discretion offer a replacement, exchange, store credit, or additional discount. Cash refunds are not issued except where required by the Australian Consumer Law.
4.4 Where the Australian Consumer Law provides the Customer with a right to a remedy (including a refund), those rights are not excluded or limited by this policy.
4.5 Sale items are subject to the same resolution policy. No additional exceptions are made based on discount percentage or promotional pricing.
4.6 Delivery and handling costs are non-refundable unless required by applicable law.
4.1 Physical returns are only accepted after contacting info@comfort-walk.com and receiving written Return Authorization. Returns sent without authorization may be refused.
4.2 In cases of a confirmed manufacturing defect, damage upon arrival, or incorrect item sent by the Seller, the Customer must contact us within 48 hours of delivery with photo or video evidence and their order number.
4.3 In such confirmed cases, the Seller may at its discretion offer a replacement, exchange, store credit, or additional discount. Cash refunds are not issued except where required by the Australian Consumer Law.
4.4 Where the Australian Consumer Law provides the Customer with a right to a remedy (including a refund), those rights are not excluded or limited by this policy.
4.5 Sale items are subject to the same resolution policy. No additional exceptions are made based on discount percentage or promotional pricing.
4.6 Delivery and handling costs are non-refundable unless required by applicable law.
5. Prices and Payment Terms
5.1 All prices shown are total prices in the currency displayed. Shipping costs are shown at checkout.
5.2 Additional charges may apply that are outside the Seller’s responsibility, including bank fees, currency conversion fees, or import duties and taxes.
5.3 Payment options are shown at checkout.
5.4 The Customer is responsible for reading all product details including sizing and fit guidance before purchase. By completing the purchase, the Customer confirms they have reviewed this information and accepts responsibility for their size selection.
5.1 All prices shown are total prices in the currency displayed. Shipping costs are shown at checkout.
5.2 Additional charges may apply that are outside the Seller’s responsibility, including bank fees, currency conversion fees, or import duties and taxes.
5.3 Payment options are shown at checkout.
5.4 The Customer is responsible for reading all product details including sizing and fit guidance before purchase. By completing the purchase, the Customer confirms they have reviewed this information and accepts responsibility for their size selection.
6. Delivery and Shipping Conditions
6.1 Goods are delivered to the address provided by the Customer at checkout.
6.2 The Customer is responsible for providing a correct and complete delivery address. If delivery fails due to an incorrect address, additional reshipping or handling fees may apply.
6.3 Self-collection is not available.
6.4 Delivery times are estimates and may vary due to carrier delays, customs processing, or peak periods.
6.5 Once a shipment is marked as delivered by the carrier, responsibility transfers to the Customer. If a parcel is marked delivered but not received, the Customer must contact the carrier and Comfort Walk within 7 days.
6.6 If a shipment is returned to the Seller due to failed delivery or an incorrect address, the Customer may be responsible for reshipping costs.
6.1 Goods are delivered to the address provided by the Customer at checkout.
6.2 The Customer is responsible for providing a correct and complete delivery address. If delivery fails due to an incorrect address, additional reshipping or handling fees may apply.
6.3 Self-collection is not available.
6.4 Delivery times are estimates and may vary due to carrier delays, customs processing, or peak periods.
6.5 Once a shipment is marked as delivered by the carrier, responsibility transfers to the Customer. If a parcel is marked delivered but not received, the Customer must contact the carrier and Comfort Walk within 7 days.
6.6 If a shipment is returned to the Seller due to failed delivery or an incorrect address, the Customer may be responsible for reshipping costs.
7. Retention of Title
Where applicable, ownership of goods remains with the Seller until full payment has been received.
Where applicable, ownership of goods remains with the Seller until full payment has been received.
8. Limitation of Liability
8.1 The Seller is liable without limitation for intent and gross negligence.
8.2 In cases of slight negligence, liability is limited to foreseeable, typical damage arising from breach of essential contractual obligations.
8.3 The Seller’s total liability for any claim is limited to the amount paid by the Customer for the relevant order, to the maximum extent permitted by law.
8.4 Nothing in this section limits any rights the Customer has under the Australian Consumer Law.
8.1 The Seller is liable without limitation for intent and gross negligence.
8.2 In cases of slight negligence, liability is limited to foreseeable, typical damage arising from breach of essential contractual obligations.
8.3 The Seller’s total liability for any claim is limited to the amount paid by the Customer for the relevant order, to the maximum extent permitted by law.
8.4 Nothing in this section limits any rights the Customer has under the Australian Consumer Law.
9. Liability for Defects (Warranty)
9.1 If a purchased item is defective upon arrival, the Customer must contact the Seller with photo or video evidence within 48 hours of delivery.
9.2 Defects caused by misuse, accidents, improper care, or normal wear and tear are excluded.
9.3 Visible transport damage should be reported to the carrier where possible, and to the Seller within 48 hours. This does not affect statutory rights under the Australian Consumer Law.
9.4 Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.
9.1 If a purchased item is defective upon arrival, the Customer must contact the Seller with photo or video evidence within 48 hours of delivery.
9.2 Defects caused by misuse, accidents, improper care, or normal wear and tear are excluded.
9.3 Visible transport damage should be reported to the carrier where possible, and to the Seller within 48 hours. This does not affect statutory rights under the Australian Consumer Law.
9.4 Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.
10. Redeeming Promotional Vouchers and Discount Codes
10.1 Discount and promotional codes can only be redeemed in the online shop within the specified validity period.
10.2 Codes must be applied before completing checkout. Retroactive application is not possible.
10.3 Only one code can be used per order unless stated otherwise.
10.4 Codes have no cash value and cannot be exchanged for cash.
10.5 If an order is partially resolved and a discount code was applied, the Seller may adjust any credit to reflect the discount already received.
10.6 The 50% discount code issued as part of our Keep It resolution is valid for 6 months from the date of issue and applies to all products including sale items.
10.1 Discount and promotional codes can only be redeemed in the online shop within the specified validity period.
10.2 Codes must be applied before completing checkout. Retroactive application is not possible.
10.3 Only one code can be used per order unless stated otherwise.
10.4 Codes have no cash value and cannot be exchanged for cash.
10.5 If an order is partially resolved and a discount code was applied, the Seller may adjust any credit to reflect the discount already received.
10.6 The 50% discount code issued as part of our Keep It resolution is valid for 6 months from the date of issue and applies to all products including sale items.
11. Shipping Protection (Optional)
11.1 If the Customer purchases optional shipping protection, it may cover eligible loss or damage during transit subject to the terms shown at checkout.
11.2 Claims must be submitted to info@comfort-walk.com within 7 days of delivery with photo or video evidence.
11.3 Shipping protection is non-refundable once the order has shipped.
11.1 If the Customer purchases optional shipping protection, it may cover eligible loss or damage during transit subject to the terms shown at checkout.
11.2 Claims must be submitted to info@comfort-walk.com within 7 days of delivery with photo or video evidence.
11.3 Shipping protection is non-refundable once the order has shipped.
12. Applicable Law — Australian Consumer Law
12.1 These Terms are governed by the laws of Australia.
12.2 Our products come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in these Terms excludes, restricts, or modifies any right or remedy the Customer has under the Australian Consumer Law.
12.3 For major failures, the Customer is entitled to a replacement or refund. For minor failures, the Seller may choose to repair or replace the item.
12.1 These Terms are governed by the laws of Australia.
12.2 Our products come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in these Terms excludes, restricts, or modifies any right or remedy the Customer has under the Australian Consumer Law.
12.3 For major failures, the Customer is entitled to a replacement or refund. For minor failures, the Seller may choose to repair or replace the item.
13. Alternative Dispute Resolution
If a dispute arises, we encourage Customers to contact us first at info@comfort-walk.com so we can resolve it directly. If unresolved, Customers in Australia may contact the Australian Competition and Consumer Commission (ACCC) at accc.gov.au or their relevant state consumer protection agency.
If a dispute arises, we encourage Customers to contact us first at info@comfort-walk.com so we can resolve it directly. If unresolved, Customers in Australia may contact the Australian Competition and Consumer Commission (ACCC) at accc.gov.au or their relevant state consumer protection agency.
Contact
Comfort Walk
Email: info@comfort-walk.com
Comfort Walk
Email: info@comfort-walk.com