Return policy

RETURN & REFUND POLICY

Last updated: 12 January 2026

Questions? Contact us at info@comfort-walk.com

PLEASE READ BEFORE ORDERING:

∙ We do not offer cash refunds or accept physical returns as a standard resolution

∙ For any complaint or issue: you keep the shoes and receive 50% off your next order

∙ This applies to sale items as well

∙ Exception: confirmed manufacturing defects — assessed case by case

∙ By placing an order, you confirm that you have read and agreed to this policy

1. Our Standard Resolution: Keep It + 50% Off

Comfort Walk does not operate a traditional return process. Instead of sending your item back, we offer the following standard resolution for all complaints and return requests:

KEEP IT + 50% OFF YOUR NEXT ORDER:

∙ You keep the shoes — no hassle of returning them

∙ You receive a 50% discount code for your next order

∙ The discount code is valid for 6 months and applies to all products, including sale items

This applies to all situations, including:

∙ Shoes that do not fit (wrong size selected by customer)

∙ Shoes that are not to your liking (style, color, fit)

∙ Items purchased during a sale or promotion

∙ Any other personal reason

IMPORTANT: We do not accept return parcels unless explicitly approved in writing by Comfort Walk. Packages returned without authorization will be refused and will not be refunded or credited.

2. Wrong Size or Model

It is the customer’s responsibility to select the correct size and model before placing an order. Our size guide is available on every product page.

If you ordered the wrong size, our standard Keep It resolution applies: you keep the shoes and receive a 50% discount code for your next order. No refund will be issued and no return is possible.

3. Sale Items

Sale items are covered by the same policy. Even when purchased at a discounted price, the standard resolution applies: you keep the shoes and receive 50% off your next order. No exceptions are made based on discount percentage or promotional pricing.

4. Damaged, Defective, or Incorrect Items

If your item arrives with a confirmed manufacturing defect, is damaged upon arrival, or if we sent the wrong item, please contact us within 48 hours of delivery at info@comfort-walk.com. Include your order number and clear photos or video of the issue.

We assess each valid claim individually. In confirmed cases of defect or error on our part, we may offer a replacement, exchange, store credit, or additional discount at our discretion. Claims submitted more than 48 hours after delivery will not be accepted.

5. Order Cancellations

Once an order has been processed and handed to our shipping carrier, it cannot be cancelled. If you wish to cancel before dispatch, email info@comfort-walk.com immediately. If the order has already shipped, our standard Keep It resolution applies upon delivery.

6. Shipping Costs

Original shipping costs are non-refundable. Any customs duties or import taxes are always the responsibility of the customer.

7. Abuse of Policy

Comfort Walk reserves the right to refuse service to customers who abuse our policy, submit false claims, or engage in dishonest behavior. All communications and claims are recorded.